FAQs

International flights:Check-in counters open daily between 04:30 am – 01:00 am on the following day and each flight will be closed 40 minutes before the scheduled departure time. All gates close 10 minutes before the scheduled departure time.

Domestic flights:Check-in counters open daily between 04:30 am – 10:30 pm and each flight will be closed 30 minutes before the scheduled departure time. All gates close 10 minutes before the scheduled departure time.

Please be aware that during morning and afternoon rush hours, it can often take two hours to reach the airport from a riverside hotel. Plan accordingly.

Please use entrance #2 to access THAI check-in counters for Domestic flights at row C.

For Domestic flights

Identity card, government official identity card with photo or passport must be presented for adults.
Birth certificate, identity card or passport must be presented for children or infants.

For International Flights

Passengers must hold passports with a validity of at least 6 months beyond their intended return date, or valid passports and visas meeting the requirements of the country visited. For visa and passport requirements, contact the Consulate or Embassy of the country you are planning to visit. A return ticket or proof of onward travel need to be presented at check-in.
Self-service check-in kiosks are available at 5 selected airports (Bangkok- Suvarnabhumi, Copenhagen, Frankfurt, London and Narita).

**THAI has the right to refuse copies of travel documents**

International law prohibits the placing of magnetised, Inflammable, corrosive, radioactive,oxidising, or explosive articles; pressurised gasses, toxic substances, oxygen cylinders, paint, mercury,munitions, fireworks and powerbank in checked or unchecked (carry-on) luggage.

In many countries, strong-smelling materials, lighter fuel and refills, fresh food or fruit, infected live animals, or weapons must not be taken aboard the aircraft. Such items are subject to confiscation and the owner may be subject to a fine, depending on the country. If you are not certain if an item you are carrying is prohibited, please ask a THAI agent before you arrive at check-in.

THAI Royal First Class, Royal Silk Class passengers, Star Alliance First Class & Business Class passengers and Star Alliance Gold passengers flying on any Star Alliance flights are entitled to use THAI lounges at Suvarnabhumi Airport where they can relax or work while waiting for their flights to depart.

There are seven locations for THAI Departure Lounges. All international lounges are on the 3rd floor while domestic lounge is on the 2nd floor.

Royal First Lounge at concourse D has been allocated for First Class passengers with the capacity to accommodate 80 passengers at one time. Facilities include A-la-Carte dining room, private corners, slumber rooms, Wi-Fi internet and shower suites.

Four Royal Silk Lounges are located on 3rd floor of concourses D, C and E. In addition, the Royal Orchid Lounge at concourse E, with separate areas for First Class and Business Class passengers of THAI, Star Alliance carriers and Star Alliance Gold passengers departing on any of Star Alliance carriers or customer airlines. Facilities include buffet corner, snack and refreshment bar, Wi-Fi internet and shower facilities.

Domestic passengers may enjoy THAI Royal Silk Lounge located on 2nd floor, concourse A. Facilities include food corner, snack and non-alcoholic refreshment bar, Wi-Fi internet.

Our Royal Orchid Spa at concourse D, Level 3 which has neck-shoulder and foot massage primarily caters to Royal First and Royal Silk class passengers. Particular for Royal First class passenger, THAI provides with a full range of treatments, including our highlight three Spa Suites with Jacuzzi and tropical rainfall where passengers can relax in a tranquil atmosphere.

Remark:

•    Star Alliance Gold and Star Alliance Paid Membership cardholders are kindly requested to use Royal Silk Lounges and our Royal Orchid Lounge at Concourse C and E.
•    Star Alliance Gold and Star Alliance Paid Membership departing on Thai Smile flights are not eligible to access any of THAI’s lounges

All departing passengers should enter level 4 as check-in counters are located there.

International Flights

•    Royal First Class passengers should enter Entrance 1 for check-in at the Royal First check-in lounge. Royal First Class passengers shall be escorted by the staff from curbside through all services.
•    Royal Silk Class passengers and ROP Platinum cardholders should enter Entrance 1 for sit-down check-in service at Row A.
•    Royal Orchid Plus Gold / Star Alliance Gold card members should enter Entrance 2 for dedicated check-in service at Row B.
•    Group of more than 10 passengers should enter Entrance 2 for dedicated group check-in service at Row D.
•    Premium Economy / Economy Class passengers should enter Entrance 4 for common check-in at Row H and J.

Self-service check-in kiosk and Internet check-in for THAI international flights
•    Self-service check-in kiosks for international flights located at Row H and J
•    Internet/Bag Drop counters for self-service check-in kiosk passengers located at Row H and J

Domestic Flights
•    Royal Silk Class passengers should enter Entrance 2 for dedicated check-in service at Row B.
•    Royal Orchid Plus Gold / Star Alliance Gold card members should enter Entrance 2 for dedicated check-in service at Row B.
•    Economy Class passengers should enter Entrance 2 for common check-in at Row C
•    Group of more than 10 passengers should enter Entrance 2 for dedicated group check-in at Row C.

Self-service check-in kiosk and Internet check-in for THAI domestic flights
•    Self-service check-in kiosks for international flights located at Row D
•    Internet/Bag Drop counters for self-service check-in kiosk passengers located at Row C

タイ国際航空運航便につきましては必要ございません。ただし、変更やキャンセルの場合はご出発都市のタイ国際航空オフィスにご連絡下さい。
リコンファームを必要とする航空会社もございますので、旅程に他社便を含む場合は、72時間前までに各航空会社にご確認ください。

下記のとおりご案内いたします。

宗教上または健康上の理由で特別なお食事をご希望の方は、ご出発の48時間前までにお申し込みの旅行会社またはご出発都市のタイ国際航空オフィスへお申し込みください。また、弊社ウェブサイト予約の管理からもご予約いただけます。

タイ国際航空は国際線にて2歳以上のお子様にチャイルドミールのご用意がございます。ご出発の48時間前までに、お申し込み先の旅行会社またはご出発都市のタイ国際航空オフィスにてお申込みください。弊社ウェブサイトの予約の管理からもご予約いただけます。

2歳未満の乳児にはベビーミール（瓶詰のペーストタイプ）のご用意がございます。ご出発の48時間前までに、ご出発都市のタイ国際航空オフィスにてご予約ください。
その他詳しくは、「ご搭乗時の健康に関して」の「乳幼児をお連れのお客様」をご覧ください。

5～11歳のお子様のご旅行には必ず同一クラスに12歳以上の付き添いの方が必要です。
付添いの方がいない場合は、搭乗までのエスコート、搭乗中のお世話、到着時のお迎え等、お子様の一人旅をお手伝いする有料サービスを手配いたします。事前に必要書類をご提出いただき、チェックイン時にはその書類のコピーをご提示ください。

ご出発都市のタイ国際航空オフィスにご連絡の上、事前にお手続きをお済ませください。
詳しいご利用条件などは「お子様一人旅/中学高校生一人旅のご案内」をご覧ください。

注意：12～17歳のお客様の一人旅で、エスコートサービスを必要とされる場合も、ご出発都市のタイ国際航空オフィスにご連絡の上、事前にお手続きをお済ませください。

国際線ではベビーベッド（弊社指定のお席の前の壁に設置）のご用意がございます。生後６ヶ月未満、身長６７ｃｍ・体重１０ｋｇ未満のお子様に有料にてご利用いただけます。ご希望の方はご出発の48時間前までにご出発都市のタイ国際航空オフィスまでお知らせください。（数に限りがございます）

詳細は「ご搭乗時の健康に関して」の「乳幼児をお連れのお客様」をご参照ください。
個人のチャイルドシートは弊社指定の条件を満たしていれば、お子様運賃にてご搭乗される場合にご使用いただけます。
おむつの搭載はございませんが、トイレにておむつ交換台を設置しておりますので、ご利用ください。（エコノミークラスはB737-400、ビジネスクラスはB787-9、ファーストクラスはB747-400およびA380-800での運航便は除きます。）

運賃に含まれる無料の受託手荷物許容量については、お客様のご搭乗クラスにより設定がございます。
詳細は、「手荷物に関するご案内」の「受託手荷物」をご覧ください。

はい、弊社規定に沿うものであればお持ち込みいただくことができます。

詳しくは「手荷物に関するご案内」の「スマートバゲージのお取り扱いについて」をご覧下さい。

お一人様につき一個までとなります。
サイズや重量の制限につきましては、「手荷物に関するご案内」の「機内持ち込み手荷物について」をご覧ください。

ご病気・車椅子が必要なお客様、お子様の一人旅をエスコートいたします。
お客様の症状や医療機器のご使用などによっては、ご出発予定日10日以内に発行された診断書が必要な場合もございます。機内で安全にお過ごしいただくためにもバンコク本社の最終的な判断が必要となりますので、遅くとも弊社5営業日前までにタイ国際航空オフィスまでご連絡ください。
また、タイ国際航空では車いすのご用意をいたしております。営業日2日前までにご出発都市のタイ国際航空オフィスへお知らせください。なお、ご案内の詳細は「スペシャルリクエスト」の「車いすをご利用のお客様へ」をご確認ください。

タイ国際航空運航の国内線、またはタイ・シンガポール・中国・日本・韓国・スウェーデン・イギリス・デンマーク・ノルウェー・バングラデシュ発の変更可能な国際線の航空券に関しては、ご出発の6時間前まで、オンラインにて変更が可能です。お手続きの前に、以下をご覧ください。
１．タイ国際航空のウェブサイト（thaiairways.com）にて購入した航空券のみ、オンライン旅程変更の対象となります。
２．便／日程／搭乗クラスの変更は航空券原券の規則に従います。
３．同一予約記録内にご同行者がいらっしゃる場合、変更は全ての搭乗者に適用となります。
４．便／日程変更による、変更手数料や追加料金が発生する場合、搭乗になる各人ごとに適用となります。「予約の管理」をクリックして、「旅程の変更」を選択してください。
５．変更後の運賃が原券より低額になる場合は、オンラインでは変更できません。旅程を開始するタイ国際航空オフィスにご連絡下さい。

旅程を開始する都市のタイ国際航空のオフィスにご連絡下さい。

団体向け運賃はタイ国際航空オフィス、お電話、ウェブサイトを通じた販売はございません。お近くの旅行会社にご相談ください。

ご予約時の航空券種別の規約条件に準じます。差額調整後アップグレードするか、空港にて空席がある場合にご利用いただける、有料でのスタンバイアップグレードの方法がございます。

ご予約方法、条件詳細につきましては下記ページをご確認ください。
タイ国際航空では、受託手荷物としてペット（犬・猫）のお預かりをさせていただいております。（受付条件あり）
ただし、お身体の不自由なお客様をサポートする盲導犬、聴導犬、介助犬（路線に制限あり）に限り機内への同行が可能です。（無料）

◆ペットをお連れのお客様はこちらをご覧ください。
◆スポーツ用品または携帯音楽楽器についてはこちらをご覧ください。

国際線搭乗区間（タイ国際航空運航便に限る）では、ご出発48時間前まで、タイ国際航空ウェブサイトにある「予約の管理」から事前座席指定することができます。それ以降は、ご出発当日の空港のチェックインカウンターにて承るか、ご搭乗の24時間前からはi-チェクインにて座席指定することができます。

航空券をクレジットカードにてご購入されたお客様は、ご自身でタイ国際航空ホームページより発行いただけます。

詳しくは、「各種お手続き・お問い合わせ」の「オンライン領収書（e-receipt）発行」をご覧ください。

タイ国際航空ウェブサイトでは以下のお支払い方法をご利用いただけます。

詳しい諸条件に関しては、「予約・購入・払い戻しについて」の各項目をご覧ください。

タイ国際航空ウェブサイトでは、カード名義人が本人以外の航空券もご予約/ご購入いただくことができます。ただし、チェックインカウンターにて、必要に応じてご利用いただいたクレジットカードのご提示をお願いする場合がございます。
また、日本地区コールセンターでのご購入のお客様には、ご搭乗前日までに「クレジットカード使用同意書」及びご本人確認書類を提出していただいております。詳しいお手続き方法は「予約・購入・払い戻しについて」の「クレジット使用同意書」をご確認ください。

This service is THAI online check-in which gives you more convenient online check-in for both domestic and international THAI flights

It’s very simple.  Just select iCheck-inand identify yourself by entering your last name, combined with either confirmed booking reference or electronic ticket number. Then continue, the systems will immediate process to check-in for you. Additionally, Internet check-in supports multiple passenger check-in including infants from the same and different booking reference, travelling on the same flight.

Yes, the Internet Check-in is available from 24 hours up to 1 hour before flight schedule departure time.

Electronic ticketed only.

Multiple passengers check-in is available (individual and group), maximum 99 passengers in the same or different booking code.
- After passengers check in their flight, information of special meals (in case that you have submited your requests prior), seat number,baggage allowance will be displayed. 
- For a group check- in passengers, a home print boarding pass can be sent to each passenger individually through your e-mail.
- For all international flights, passengers must provide the necessary regulatory information and answer the security questions required by the destination country

Internet Check-in cannot allow to the passenger who specifies their requirements such as special assistance at the airport; wheelchairs, medical attention, children travelling alone, including passenger travels with sport equipment, passenger travels with pets and passenger travels with overweight/size baggage.

Yes, and you can also change your seat on connecting THAI flights, which will be automatically through checked-in for you if the flights are in the same reservation code.

Besides, your THAI return flight in the same reservation code, within 24 hours, will be automatically checked-in too. But if your connecting flight is on another airline, a seat change is not allowed.

For technical reasons some connecting flights may not display. Airport check-in staff will be pleased to assist you with connecting check-in and seating changes.

Yes, you are allowed to update your Frequent Flyer by selecting your frequent flyer airline , enter number and select to save.

Yes, after the Review Check-in page has been confirmed (or time-out) additional changes to seating, FFP numbers or even cancel check-in can be made by re-entering Internet Check-in with the same reservation code.

- For all Domestic flights (in Thailand), you are allowed to print your boarding pass with A4 size paper from home. Besides, the Mobile Boarding Pass and Passbook (applicable only for Apple mobile devices) are also applicable when you travel to domestic flight depart from BKK, CNX, HKT providing the purchase of electronic tickets is not made via web or telephone sale.
- Please present your boarding pass, baggage, ID card or passport along with credit/debit card used to purchase this ticket(if applicable) at THAI bag drop counter (Bangkok International Airport Counter C1) at least 45 minutes before flight departure.
- If you are unable to print your boarding pass, please contact THAI bag drop counter at the respective airports for issuing your boarding pass.
- If you have no baggage to register, please proceed directly to the boarding gate and present your ID card or passport to THAI staff at the boarding gate.

From now on, when you travel out of Bangkok to all destinations, you are allowed either to print boarding pass from home (Home Print Boarding Pass), receive Mobile Boarding Pass or Passbook Boarding Pass (iOS operating) only if you hold and enter proper travel document required to that destination during perform check-in.
Departing from stations outside Thailand where the Advance Passenger Information is not required and your proper travel document provided, you are then allowed to print Home Print Boarding Pass with A4 sized paper.
• Please present your travel documents, boarding pass or mobile boarding pass and baggage to register including credit/debit card used to purchase this ticket(if applicable) to THAI Internet Check-in counter at the respective airport ( At Bangkok, International Counter J1-J5/H1-H5) at least 60 minutes prior to your flight departure.
• If you cannot print your own boarding pass, please contact THAI Internet Check-in counter at the respective airports for boarding pass issuance and travel documents verification.

International law prohibits the placing of magnetised, Inflammable, corrosive, radioactive,oxidising, or explosive articles; pressurised gasses, toxic substances, oxygen cylinders, paint, mercury,munitions,and fireworks in checked or unchecked (carry-on) luggage. In many countries, strong-smelling materials, lighter fuel and refills, fresh food or fruit, infected live animals, or weapons must not be taken aboard the aircraft. Such items are subject to confiscation and the owner may be subject to a fine, depending on the country. If you are not certain if an item you are carrying is prohibited, please ask a THAI agent before you arrive at check-in.

THAI will do our best to ensure your checked baggage is always transported on the same flight(s). Then we strongly encourage you to also place a tag with similar information inside your bag to facilitate identification. To download and print baggage name card, please click Baggage id card

In Thailand, one hour before international departures and 45 minutes for domestic departures. At airports abroad, check-in times vary, but generally no later than one hour prior to departure.

Your assigned seating may be released for other passengers.

If you are the credit card owner, and had used your card to purchase a ticket yourself, the documents required to be presented during check-in are: your itinerary receipt, photo ID or passport, and the credit card used for the purchase.

Self Check -in kiosks provide automated check-in service for more ease and convenience with no need to queue at check-in counters when flying with THAI on domestic routes, departing from Bangkok on international travel and at selected airports worldwide. Simply follow the kiosk prompts, enter the required information and receive your boarding pass.

Select or change seats up to12 hours prior to flight departure
Conveniently leave checked bags at dedicated THAI BAG–DROP counters

Select THAI on the opening screen, followed by your preferred language. Identify yourself by selecting one of 5 methods:- Booking reference,- E-ticket number, Frequent flyer number Passport or Boarding pass barcode then follow the remaining steps until you receive your boarding pass.

Those who require special airport service or assistance such as wheelchairs, medical attention, children travelling alone, or those travelling with sports equipment, pets or overweight/oversize baggage are not able to use this automated service.

At selected airports, baggage tags are also printed by the kiosk. Follow the instructions on attaching tags to your baggage then leave bags at BAG DROP counters.

Bangkok Suvarnabhumi , London Heathrow, Frankfurt, Cophenhagen, Tokyo(Narita), Osaka(Kansai international), Fukuoka and Sapporo (New Chitose).

Internet check-in @ www.thaiairways.com
THAI Mobile Application

With The Mobile Check-in service, use your internet-enabled mobile phone, simply check-in for your flights from THAI Mobile Application. Just select Check-in and identify yourself by entering your last name, combined with confirmed booking reference, electronic ticket number or Frequent Flyer number. Then continue, the systems will immediate process to check-in for you. Additionally, this Mobile

All passengers holding e-Tickets  except passengers requiring special assistance at the airport.

Mobile Check-in is available from 24-1 hours prior to your flight departure.

You can check-in for individual and multiple passengers, maximum 99 passengers in the same and different booking code.
- For a group check- in passengers, a home print boarding pass can be sent to each passenger individually through your e-mail.
- For all international flights, passengers must provide the necessary regulatory information and answer the security questions required by the destination country

The Mobile Boarding Pass and Passbook (applicable only on Apple mobile devices) is the electronic boarding pass containing a 2D barcode, used to replace an original boarding pass. Recently, the mobile boarding pass and passbook are available for passenger holding an electronic ticket which is not purchased via web or telephone sale, traveling to domestic flights depart from Bangkok, Phuket, Chiang Mai.
Beside, when you travel out of Bangkok to all destinations, you are allowed either to print boarding pass from home (Home Print Boarding Pass), receive Mobile Boarding Pass or Passbook Boarding Pass (iOS operating) only if you hold and enter proper travel document required to that destination during perform check-in.
Departing from stations outside Thailand where the Advance Passenger Information is not required and your proper travel document provided, you are then allowed to print Home Print Boarding Pass with A4 sized paper.

You have to retrieve the mobile boarding pass from your mobile phone and make sure the entire barcode is visible to be scanned. Then present it at any checkpoints at the airport.

You can present your travel documents, mobile boarding pass or Passbook and baggage to register including credit/debit card used to purchase this ticket(if applicable) to THAI Internet Check-in counter at the respective airport ( At Bangkok, International Counter J1/J2, Domestic at Counter C15) at least 60 minutes prior to your flight departure.

You do not need to check-in again at the airport. Just contact the THAI mobile check-in counter and provide your flight information and your boarding pass will be printed. If you have already proceeded to the security checkpoint, you can contact THAI Royal Silk Lounge (business class) or boarding gate for printing your boarding pass replacement.

We offer you great deals at competitive prices. Royal Orchid Holidays offers a vast range of options to provide maximum flexibility of choice allowing you to create your own dream holidays.

If you are having a problem booking online, please email to us at roh.customerservices@thaiairways.com

Please call ROH representative for assistance at Tel. (662) 356-2888 (Mon- Fri at 8.00 – 17.00 Bangkok time) or email to us at roh.customerservices@thaiairways.com

Please call ROH representative for assistance at Tel. (662) 356-2888 (Mon- Fri at 8.00 – 17.00 Bangkok time) or email to us at roh.customerservices@thaiairways.com

Taxes and service charges are included in all ROH’s rates except some extra charge (if applicable) such as gala dinner, minibar, etc.

The rates shown on the website/system is average nightly rate, per room, for each room category displayed.

Sure, you can. Please fill in number of guests and number of room once you hit search button. The system will organize the appropriate room type for you.

All the rates are changeable depending on the fluctuation of the exchange rate. However, the definite booking will reserve both room and displayed rates in the website/system.

You can reserve up to 4 rooms per booking. If you need more rooms, you may make the additional bookings. Please note that rooms are subject to availability.

Of course, you can. Anyway, all the requests are subject to availability and cannot be guaranteed by ROH. Please kindly recheck with hotel upon your arrival.

All the special requests are on request basis only and subject to the availability. Please kindly recheck with hotel upon your arrival.

You cannot change your booking. Please cancel the original booking and book a new one.

Booking online can be paid via credit card only and we accept only VISA and MASTERCARD.

Booking online can be paid via credit card only. No other method of payment can use at the moment.

You can cancel the booking online by clicking on your booking number in an email confirmation and follow our cancellation procedure. Please note that the cancellation fees may be applied according to the cancel date. Please recheck the policies while you make the booking or in your reservation.

No. Royal Orchid Holidays have no policy to charge for the merchant fees. However, the additional -border fee may be applied. Visa International OR MASTER CARD and your issuer bank card might charge the fees to all payment settle outside the card's issuing country as our online payment gateways is in Thailand.

Please send your request to roh.customerservices@thaiairways.com within 30 days after the booking is made.

Royal Orchid Plus membership is open to any individual 2 years of age or older.

No, you must be enrolled in the program prior to flight departure, or when using the services of Travel Partners that are eligible for mileage accrual.

Click here to enroll instantly.

Yes, ROP enrollment forms are available on every THAI flight. We will send enrollment form which are filled by passengers to ROP department.

Enrollment forms are available at all THAI offices world-wide.

Please allow up to 3 weeks for your enrollment to be processed.

· By quoting your Royal Orchid Plus membership number when making reservations with THAI, airline partners, your travel agent, or

with hotel and car rental partners helps to ensure automatic mileage credit.

· Presenting your card at flight check-in is also advised so that check-in staff can ensure your membership number has been correctly

included in your reservation.

Yes, tickets and boarding passes should be kept until the miles appear in your account.

For the FAQ “What do I do when miles are not automatically credited to my account?”
Please change to the following.

For flights with THAI that are not credited within 3 days after the flight date you can submit an online claim by accessing your account using your membership number and PIN, then go to Mileage Management.
For flights with Star Alliance airlines that are not credited within 14 days after the flight date you can also submit an online claim at Mileage Management.
If your online claim is not successful you can then claim by:
Scan the boarding pass and e-ticket and send by email to ropsvc@thaiairways.com and include your membership number.
Send the boarding pass and e-ticket by fax to +66 (0) 2545 3300 and include your membership number.
For claims with hotel and car rental partners, these can also be submitted online or with the partner. Visit Earn Miles for complete details.

There are reasons, most of which can be easily avoided or explained.
•    Always quote your membership number at reservations and present your card at check-in.
•    Check that you name and membership number on your flight boarding pass or travel partner receipt are identical to the information on your Royal Orchid Plus card. If there are any errors, miles will not automatically be credited to your account.
•    If you have changed your flight time or date and not informed reservations or presented your card at check-in, again miles will not be credited automatically.
•    Award travel does not accrue miles.
•    Some discounted Economy Class fares on Star Alliance and partner airlines are not eligible for mileage accrual. Check with the airline you are flying with if miles are earned. • Miles earned with partner hotel stays or car rentals are determined by the paid rate. Again check with the partner if your paid rate will earn miles.

Miles are earned by each individual account holder and cannot be transferred or combined with other Royal Orchid Plus, or other Star Alliance frequent flyer programme accounts.

Yes, Qualifying Miles that determine membership status are earned on THAI and Star Alliance operated flights. The number of Qualifying Miles is determined by the paid fare and/ or distance or sector flown.

Qualifying Miles earned with THAI and Star Alliance operated flights determines Royal Orchid Plus membership status - Member, Silver or Gold. See Status & Benefits on our home page for full details.

Discounted Economy Class fares in booking class G earns 50% of actual miles flown and on international flights in V / W classes 25% of actual miles are earned. Discounted fares on Star Alliance airlines may also earn reduced mileage, or may not be eligible for mileage accrual.

Yes, these can be replaced by contacting the Members Service Centre in Bangkok, your local THAI office or by sending your replacement request to ropsvc@thaiairways.com

Selected Awards can be redeemed instantly at Redeeming Miles.
•    THAI Air Awards within Thailand
•    THAI Air Awards
•    International (Departure from Bangkok only)
•    Hotel Stay Awards
•    Promotional Awards
Contact THAI reservations world-wide to redeem:
•    Air Awards and Mileage Upgrade Awards for international travel

As a member, you can redeem any Royal Orchid Plus Award for yourself, or for one of your Award Nominees.
When redeeming for another person, including family members, they must be one of your Award Nominees.
Your personal Award Nominee List can contain up to 5 names. After you have added or changed 5 names, you may make up to 5 changes each calendar year. Each change is subject to a service fee.
Fees are payable in Baht in Thailand and US Dollar in all other countries.
Award Nominee fees are waived for Gold status members.
Your Award Nominee can be updated instantly at Manage Your Account, or by requesting an Award Nominee form at any THAI office world-wide.

Yes, the same mileage is required for children's Award tickets as they earn the same miles as adults for paid flights.

If your account does not contain sufficient mileage for your preferred Award, up to 30,000 miles per Award can be purchased by contacting THAI world-wide.
Points to miles transfers can also be made with credit and charge card partners Contact your card issuer for transfers and allow at least 2 weeks for miles to be credited to your account.

Air Awards
•    Once ticketed only flight dates and times may be changed for Air Awards subject to service fees, and you must contact THAI reservations to request these changes.
•    Destination changes for Air Awards within Thailand can be requested subject to service fees. Re-credit of domestic Air Awards is not permitted.
•    No other changes are permitted to international Air Awards. However, these Awards can be re-credited to your account, less any expiring miles, and subject to service fees. A new Award may then be requested.
•    Any changes on Star Alliance Award Travel is subject to Star Alliance Award travel conditions.
 
Mileage Upgrade Awards
•    Once miles have been deducted and upgraded travel is confirmed on THAI, these Awards cannot be re-credited.
•    Valid for one year from the date of issue, Mileage Upgrades that are not used on the designated flight may be used for another flight within the same Award zone.
•    Upgrade Awards can also be redeemed or selected Star Alliance Airlines. Hotel Awards
•    Once issued, no changes can be made to a Hotel Award
 
Certificates
•    Valid Certificates can be re-credited, less any expiring miles, and subject to service fees. A new Hotel Award can then be requested.

•    Lost or stolen tickets international tickets or Hotel Award Certificates can be reissued subject to service fees. A police report must be provided for a stolen ticket when reissuing at any THAI city ticketing office.
•    Lost or stolen Air Award tickets within Thailand cannot be replaced under any circumstance.

超過手荷物重量枠をオンラインで事前に購入する場合の１kgあたりの料金は、こちらの表（本社英語サイト）をご覧ください（オンラインで事前購入できる超過重量枠は、5kg単位・最大50kgまで）。なお、楽器/スポーツ用品/ペット料金など特別手荷物は、ご利用いただけません。

<変更> 
ご購入日から1年以内であれば、搭乗便(同一区間)と日付の変更のみ可能です。
ご購入時に発行された電子証票 (EMD: Electronic Miscellaneous Document)の変更手続きが必要となりますので、航空券の予約変更をする際、また、オンラインで予約変更後、事前購入した超過手荷物重量枠も併せて変更する旨を、最寄りのタイ国際航空市内支店にお申し出ください。

(注) タイ国内線の超過手荷物重量枠は変更不可。また、他社航空会社運航便への変更、第三者への譲渡も不可

<払い戻し>
払い戻し不可となります。 また、当日出発空港の手荷物計量で、事前購入頂いた超過手荷物重量枠を使用されなかった場合も払い戻し対象外となります。

オンラインで事前購入できる超過重量枠は、５㎏単位となり、最大５０㎏までご購入可能です。

ご出発の２４時間前まで事前購入可能です。

航空券番号が217で始まるタイ国際航空券をお持ちのお客様で、タイ国際航空運航便をご利用の区間にご利用いただけます。オンライン超過重量枠は、インターネット予約画面の途中で、または、発券済の航空券をお持ちの方は、予約の管理からご購入いただけます。（ただし、グループ予約、スタンバイ、乳児のお客様、マイレージの特典にてアップグレードをされたお客様は対象外となります。）

携帯端末を除き、タイ国際航空ウェブサイトhttps://www.thaiairways.com を閲覧可能なすべての端末でご購入いただけます。

ご出発になる空港のチェクインカウンターにて、オンライン購入時に発行された電子証票（EMD： Electronic Miscellaneous Document）を必ずご提示ください。電子証票（EMD： Electronic Miscellaneous Document）はオンライン航空券購入の確認ページから参照および印刷することができます。購入完了後、オンライン超過手荷物重量枠の確認書類がe-mailで自動送信されます。 また、タイで登録された携帯電話をお持ちの場合は、携帯電話にも自動送信されます。

 オンライン超過重量枠は、各予約記録に対して、お1人様につき、荷物を預ける目的地まで(チェックイン)ごとに1回のみ購入することができます。さらに超過する場合は、通常の手荷物超過料金が適用になりますので、ご出発になる空港のチェックインカウンターにてお支払いください。

航空券のオンライン予約購入と同様ですので、 こちらの案内をご覧下さい。

オンライン事前支払による受託手荷物重量枠の追加はタイ国際航空運航便のすべての路線にてご利用いただけます。

オンライン e-Receipt  からリクエストすることができます。

または、e-mailで、 bkkncoffice@thaiairways.com 宛に英文で、以下の情報を入れてリクエストして下さい。
・ 予約番号またはElectronic Miscellaneous Document (EMD)番号
・ 予約/搭乗した便・日程
・ お客様の姓・名
タイ国際航空本社から支払い証明をe-mailでお送り致します。

オンラインで購入する場合と、特別レートや条件が異なりますが可能です。その場合の購入は、出発12時間前までとなります。

詳細は、最寄りのタイ国際航空市内支店にお問い合わせください。

We are the giveaway business under the brand name of THAI Shop, founded in 2000 with the first branch located at the THAI’s Head Office on Vibhavadi Rangsit Road, THAI Shop is the shop where a variety of Thai Airways International merchandise can be purchased.

THAI Shop has expanded its shops with six branches at THAI’s Head Office on Vibhavadi Rangsit Road,
THAI's Bangkok Sales Offices in Larn Luang, Silom, Suvarnabhumi International Airport (OPC Center), Crew Center Laksi and THAI's Sales Office in Chiang Mai. Moreover, Online shopping is available https://thaishop.thaiairways.com/

The products sold at THAI Shop tremendously vary, ranging from aircraft models, gifts and souvenirs to everyday use items to travel accessories as well as other merchandise. For more information, you can visit our website at https://thaishop.thaiairways.com/

THAI Shop Head Office
89 Vibhavadi Rangsit Road Bangkok 10900, Thailand
Tel: 02 545 1102

THAI Shop @ SIAM Takashimaya
ICON Siam, G Floor, Souvenir & Gift Zone
299 Charoen Nakhon Road, Khlong Ton Sai, Khlong San, Bangkok 10600
GPS: 13.7266742,100.5094278
Open: 10.00 – 22.00 Hrs. Only available for sale

THAI Shop Suvarnabhumi International Airport (OPC Center)
333 Moo 1 Nong Prue, Bangphli, SamutPrakarn 10540, Thailand
Tel: 02 137 0175

THAI Shop Crew Center Laksi
425 Kamphaeng Phet 6 Road, Don Mueang, Bangkok 10210,Thailand
Tel: 02 506 7016

THAI Shop Larn Luang Office
6 Larn Luang Road Bangkok 10100, Thailand
GPS: 13.7561181, 100.5071454

THAI Shop Chiang Mai Office
240 Phra PokKloa Road, Chiang Mai 50200, Thailand
Tel: 053 920 937

Office Hour:
Open: 08:30-16:30 Hrs. Monday-Friday
Close: Saturday-Sunday and Public Holidays

Please visit THAI Shop homepage for more information https://thaishop.thaiairways.com/

All items can be paid through several payment methods which include cash, QR code, credit card and the redemption of TG mileage.

All items can be purchased online on our official website at https://thaishop.thaiairways.com/

The payment procedures are as follows:-
1. Credit Card

24 Hours service for payment. Details shown on Instruction of Payment page.

2. ATM Service

24 Hours service for transfer payment to Thai Airways International Public Company Limited Account by ATM at all banks. Transfer fee may be charged, depending on the bank who handles the payment.

3. Bank Counter Service

Office Hours service for transfer payment to Thai Airways International Public Company Limited Account by counter at all banks. Transfer fee may be charged, depending on the bank who handles the payment.

Thai Airway International Public Company Limited’s account s

1. KRUNG THAI BANK
Account Name:   Thai Airway International Public Company Limited
Saving Account No.:   019-1-02669-7 2.

2. BANGKOK BANK
Account Name:   Thai Airway International Public Company Limited
Saving Account No.:   196-0-30779-9

** Instruction of Payment by ATM and counter at all banks

1. Transfer payment to Thai Airways International Public Company Limited Account by counter and ATM at all banks.

- KRUNG THAI BANK
Account Name:   Thai Airway International Public Company Limited
Saving Account No.:   019-1-02669-7

- BANGKOK BANK
Account Name:   Thai Airway International Public Company Limited
Saving Account No.:   196-0-30779-9

2. Attach the payment slip when confirming the payment of the purchase on Payment page at “Confirm Payments”

Shipping terms for Thailand Post.
Sending ordered package to Thailand post in 2 working days after sending invoice.Shipping to Thailand post is only available Monday through Friday.

1.  Domestic Post (Total weight not exceed 20 kgs.)
    1.1 EMS Delivery times 1-3 days.
    1.2 Logispost
         - Weight not exceed 2 kgs. Delivery times 2-5 days.
         - Weight 2 – 20 kgs. Delivery times 3-7 days. (No Tracking)

2.  International Post (Total weight not exceed 10 kgs.)
    2.1 EMS World Delivery times 3-5 days.
    2.2 Logispost World Delivery times 7-14 days.

Remark:  Import duty is the responsibility of the customer. This is in accordance with the requirements of each country

The redemption of mileage can be used to purchase all items at every THAI Shop branch excluding online shopping.

All redemption items must be picked up at every THAI SHOP Branch
1. For member pick-up, the following documents are required:

   •  Royal Orchid Plus Member Card

   •  ID Card / Passport / Driving License / government-issued documents

   •  Children under 15 years old, kindly bring a photocopy of Census Registration or Birth Certificate

2. For an authorized person to pick-up on behalf of a member, the following documents are required:

   •  Royal Orchid Plus Member Card or photocopy

   •  Photocopy of ID Card / Passport / Driving License / government-issued documents signed by the member and the person collecting the item

   •  Letter of Authorization

3. For an authorized person to pick-up the item on behalf of the children under 15 years old, the following documents are required:

  3.1 From the member’s Parent or Guardian

       - Royal Orchid Plus Member Card or photocopy

       - ID Card / Passport / Driving License / government-issued

documents of the parent or the guardian and a photocopy of those documents

  3.2 From an authorized person

       - Royal Orchid Plus Member Card or photocopy

       - ID Card / Passport / Driving License / government-issued documents and a photocopy with a signature of the authorizer together with a photocopy of ID Card of the person collecting the item

       - Letter of Authorization

Remark :

•  No refund or exchange.

•  No delivery service.

•  The products may change without prior notice.

The products purchased by redeemed mileage cannot be exchanged nor returned.

Except for online purchases, THAI Shop do not provide delivery service to other kinds of purchase

Please visit THAI Shop homepage for more information https://thaishop.thaiairways.com/

The delivery is done via Thai Post of which both standard postal service and express mail service (ems)

The delivering fee is calculated by the weight of the shipment.