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THAI SPECIAL ASSISTANCE | Contact Us | Thai Airways
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Thai Airways International Response to COVID-19

Thai Airways International Response to COVID-19

In light of the current coronavirus outbreak worldwide and ever-increasing travel restrictions in place.
Thai Airways International (THAI) has had to make a difficult and unprecedented decision to gradually and temporarily suspend operations

We apologise for the disruption and inconvenience this is causing, and we would like to support you by offering the following 2 options to assist changes to your travel plans:
1. Ticket validity extension.
2. Travel voucher (thaiairways.com bookings only)

If you have a THAI ticket (ticket number starting with 217) originally issued on/before 30 June 2021 for travel on THAI and/or THAI Smile flights (excluding Group tickets), and you were due to travel up to 30 September 2021, you have the following 2 options available to you.

    OPTION 1: Extend the validity of the fully-unused ticket and rebook later (ticket number starting with 217)

    THAI will extend the validity of your current ticket until 31st December 2022.

    When you are ready to rebook, please:
    a) contact your travel agent if your original booking was made through one
    b) contact your local THAI office if you booked directly with THAI
    Notes: All travel must be completed by 31 December 2022 on the same route (s) and the same class of service without the applicable rebooking fee

    OPTION 2: Travel Voucher for ticket numbers starting with 217

    If you are holding a Thai Airways fully unused ticket or you have applied for a refund, you can request a travel voucher of which the value is equivalent to the value of the current ticket. THAI will send you the THAI Travel Voucher of which the validity date is until December 2022.
    Please note that if you booked your original ticket through a travel agent in Europe, Australia or New Zealand, you must contact your travel agent for assistance with travel vouchers.

    Notes:
    a) THAI Travel Voucher can be used as credit towards any future travel on THAI or THAI Smile to / from any worldwide destinations.
    b) THAI Travel Voucher will be sent to the email address you provide.
    c) THAI Travel Voucher is valid until 31 December 2022.
    d) Please contact your local THAI Offices to make a new reservation for issue a ticket against the travel voucher before it expires.
    e) Fare/tax/surcharge differences may apply to the new itinerary.
    f) THAI travel voucher can be transferred with proof of document presented at time of ticketing.
    g) THAI travel voucher can be refunded if not used at the end of its expiry date.
    h) For the Award tickets which were redeemed with full amount of miles, or with miles as partial Payment (Cash Plus Miles) or whole payment (THAI MAX), the number of miles will be re-credited to the member's account. Regarding the cash payment, it will be changed to the THAI Travel Voucher.

We are currently experiencing a high volume of requests, and the processing time is estimated to be longer than usual. Please be assured that we will contact you as quickly as possible. Our apologies in advance.

Thank you for your support and understanding during this challenging time.

Please fill in the form for each passenger and e-ticket.

* All mandatory fields are required.

Details

1st Flight Details

General Consent

All personal data provided in this form will only be used for the purposes of processing your request and verifying your identity. To exercise passengers data rights under GDPR, request to access shall be submitted to the Thai Airways International Data Protection Officer.

I confirm that I have authorisation from all passengers in the same booking to request changes on their behalf.

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