News & Announcements

Brussels Airport Update

05 April 2016

04 April 2016

01 April 2016

Thai Airways International Public Company Limited (THAI) hereby confirms flights Bangkok-Brussels-Bangkok TG934/TG935 of 31 March to be rescheduled into Bangkok-Liège-Bangkok with new schedule as follow due to Brussels Zaventem Airport in Belgium still closed following the airport explosions of 22 March.

TG934 Bangkok (BKK) – Liège (LGG) : departure on 31 March in Bangkok at 11h00 (Bangkok time) with arrival in Liège on 31 March at 18h30 (Belgium time)
TG935 Liège (LGG)  – Bangkok (BKK) : departure on 31 March in Liège at 23h00 (Belgium time) with arrival in Bangkok on 1 April at 14h45 (Bangkok time)
Liège airport (LGG) is a regional airport located in South of Belgium, located approximately 1 hour by train or car from Brussels.

In case your booking from/to Brussels still existed, you will be automatically rebooked into Liège flights with new schedule and your original ticket will be accepted accordingly at check-in in Bangkok or Liège.

In case you have been already rebooked into another airport (e.g. Paris or Frankfurt), you have to contact your travel agent or THAI office in case you want to change to Liège flights, subject to seats available. You can only travel on Liège flights with confirmed booking from/to Liège.

If you have a connecting flight in Bangkok, please note that the arrival in Bangkok is now later than original booking. In that case, please contact your travel agent to rebook the connecting flight if needed or contact your THAI office in case you booked online on THAI website.

Please note that for both arrival and departure in Liège, passengers have to arrange their own transport. Liège airport provides free shuttle bus between Liège airport and Liège train station. For check-in Liège-Bangkok on 31 March, passengers have to arrive at check-in counters minimum 3.5 hours before departure.
Concerning flights TG934/TG935  Bangkok-Brussels-Bangkok as from 2 April16 onwards, further updates will be provided soonest.

30 March 2016

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Ticketing procedure handling to/from Brussels

Thai Airways International Public Company Limited (THAI) issued a travel waiver to allow customers to rebook or cancel travel on the route Bangkok-Brussels following the explosion at Brussels Zaventem Airport in Belgium.
 
Mr. Wiwat Piyawiroj, Acting Vice President, Sales Department, Thai Airways International Public Company Limited, said that THAI has implemented a travel waiver for tickets issued in Thailand prior to 22 March 2016 for travel during the period 22 March – 15 April 2016.  Customers may change flights or the date of travel one time and must commence travel within the ticket validity date.  In addition, customers may change their flight routing to any destination operated by THAI within Europe without any additional charges but are required to pay any difference on the ticket price.  Customers may also opt for a full refund without any charges before 30 April 2016.  For customers who may not be able to obtain a refund, conditions apply based on the ticket agreement.  Customers may obtain further information and check the flight schedule on www.thaiairways.com or by calling the THAI Contact Center at Tel. +66(2)356-1111 (24 hours a day).
 
Brussels Zaventem Airport has been closed since yesterday (22 March 2016), therefore no flights can depart from Belgium, including flight TG935 on the route Brussels-Bangkok which normally would depart from Brussels at 13:10 hours (local time) and arrive in Bangkok at Suvarnabhumi Airport at 06:10 hours (the following day), which the flight departure will be postponed until Brussels Zaventem Airport reopens.  Further updates will be provided.
 
THAI operates four flights per week to Brussels every Tuesday, Thursday, Saturday, and Sunday, utilizing Boeing 777-300ER aircraft.  Flight TG934 departs from Suvarnabhumi Airport at 00:30 hours and arrives at Brussels Zaventem Airport at 07:00 hours (local time, same day arrival).  Flight TG935 departs from Brussels Zaventem Airport at 13:10 hours (local time) and arrives at Suvarnabhumi Airport at 06:10 hours (the following day).

24 March 2016

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Dear all concerned,
 
Brussels Airport Explosion on Tuesday 22MAR16 will have a profound impact on the number of air travel
for a sector in and out of Belgium.
 
Please be advised/notified on the ticket handling procedures for TG online passenger
holding TG document (217) as follow;
 
For TG document issued worldwide except Thailand before 22MAR16  with travel period during 22MAR16 - 15APR16
 
1.  Reservation Change for sector from/to Brussels
1.1  Authorize to change date of travel within ticket validity without fee and
surcharges for any TG online passenger for sector to/from Brussels.
Notation on the Remark field on the PNR: "Involuntary change due to Brussels Airport Explosion"

2.  Rerouting/Reissuing :
2.1  Authorize to reroute/reissue ticket within its validity without fee and surcharges. The routing may be changed to a destination within Europe which flight operated by TG only.
2.2  Recalculation shall be corresponding to the original fares and TFCs paid.
2.2.1 Any additional amount to be collected (e.g. fares, tax (es), surcharges) differences and/or other expenses occurred are on passenger’s account.
2.2.2 When the new itinerary results in a lower fare, no credit of the residual amount will be made.
2.2.3 For TG document issued at TG online and off-line offices in Europe, the return flight coupon BKK-BRU dated 22MAR16-15APR16 can be involuntary reissued to BKK-FRA/MUC/ZRH/PAR flight operated by TG for travel during 22MAR16-15APR16  without any addition charges.         
 
3. Refund
3.1 For  refundable ticket, the refund fee will be waived. Submit or contact by 30APR16.
3.2 For non-refundable ticket, the conditions remain unchanged.
 
Notation on the Remark field on the PNR: "Involuntary change due to Brussels Airport Explosion"
Please comply and disseminate to concerned functions under your supervision.

22 March 2016