Return of Left-Behind Property on board THAI Flights (UK and Ireland)

Should you have left an item/s on board our flights kindly be advised that you can contact the Lost & Found Office, situated in the Arrival Hall T2A at Terminal 2 - Level 2 (near the Baggage re-claim carrousel area).

You will be required to provide the following details:

1. Full Name
2. Your arrival flight number, date, seat number, if available your boarding pass
3. Details of the item/s left on board

Whilst you are on site, every effort will be made to return the item/s to you if found at the earliest convenience. However if you are unable to wait kindly contact our Customer Services Department via email customerservices@thaiairways.co.uk advising us of details 1 – 3 as stated above.

The two options available for the return of your item/s are:

Option 1: Collection at our London Heathrow Airport Office

a. Your item/s will be delivered to the Thai Airways International London Heathrow Office situated at Terminal 2, Check-in counter zone D for collection in person.
b. Opening Hours: Monday to Sunday between the hours of 0900 to 1130 and 1730 to 2025
c. You will be required to show our staff your Photographic ID and your boarding pass (if available).
d. Should you require for a representative to collect the item/s on your behalf, you are requested to provide us with a copy of your Photographic ID together with a letter certifying that you authorise the said person to do so and a copy of the person's photographic ID.

Option 2: Delivery by Courier

a. Should you prefer to have the item/s posted to your residence, there will be a handling fee for this option. We will give your contact details to our Contractual Handler to handle the return of your property.
b. Please be advised that we are not liable for any loss or damage of the delivered item/s.

For both Option 1 and Option 2, if the item/s are not collected after contacting our office, we reserve the right to dispose of them within three months after the date of your flight arrival.