THAI HOLDS LUCKY DRAW FOR THAI CUSTOMER SATISFACTION SURVEY

Mr. Wiwat Piyawiroj Executive Vice President, Commercial Thai Airways International Public Company Limited (THAI), recently presided over a lucky draw for passengers who traveled with THAI throughout 2018 and completed the THAI Customer Satisfaction Survey (e-TCSS). The lucky draw was conducted at THAI’s Head Office and was attended by Mr.Viroj Sirihorachai, Vice President, Revenue Management and Commercial Services, Mrs.Priyasiri Juathes, Vice President, Product and Guest Experience Department, Mr.Nond Kalinta, Vice President, Sales, Mrs.Sorranee Radtanajiravong, Director of Customer Relations & Service Quality and Mrs. Supaporn Naktae, Governing Officer, Investigation and Legal Affairs Bureau Department of Interior. A winner is selected for each month of the year, whereby each month’s winner received two free confirmed Economy Class roundtrip tickets for travel with THAI.  Names of the 12 winners are shown below or check at website thaiairways.com.

The customer Satisfaction Survey (e-TCSS) conducted since 1997 has produced results invaluable to THAI for products and services improvements.  As part of the company’s goal to maximize customer satisfaction, THAI conducts the surveys monthly on all routes, in all classes of service, and on service experience throughout the passenger’s journey – from ticket reservation, to onboard experience, to arrival at their destination. The survey has helped assist THAI in identifying areas of customer approval and offers some insight to a better understanding of customer needs and areas of improvements.