AIRPORT INFORMATION

contact Information

THAI Airport Office

• 5th floor, Suvarnabhumi International Airport

• 66-2-134-5388 ,66-2-134-5389

• http://suvarnabhumiairport.com

Check-in Counter

• • Check-in counters open 3 hours and close 40 minutes before departure time
  • Boarding gates open 1.15 hours and close 10 minutes before departure time

• International Flights

  Royal Orchid Premium
  • Our Royal Orchid Premium is located on Level 4 of the main terminal and covers an area of 5,000 sq.m. We take high pride in our newly introduced “Royal Orchid Premium” service that is exclusively extended to THAI Royal First and Royal Silk Class passengers once they arrive at Curbside. At Suvarnabhumi Airport, we guarantee the exclusivity that you cannot find anywhere in the world;
  
  Royal First Check-in
  •    Drop off at Entrance No.1, PTC 4th floor
  •    Check-in at Royal First Check-in Lounge
  •    Royal First Class passengers will be escorted by the staff from curbside through all services.
  •    Other premium services provided are
  •    Baggage Assisitance Service from curbside to Royal Orchid Premium Check-in
  •    Fast Track Immigration
  •    Royal First Lounge (Concourse D)
  •    Royal Orchid Spa Lounge (Concourse D)
  •    Royal Orchid Lounge (Concourse E)
  
  Royal Silk Check-in
  •    Drop off at Entrance No.1, PTC 4th floor
  •    Sit Down Check-in Service is provided at Row A1 - A19
  •    Other premium services :
  •    Fast Track Immigration
  •    Royal Silk Lounges (Concourse C, D)
  •    Royal Orchid Lounge (Concourse E)
  •    Royal Orchid Spa (Concourse D)
  
  Royal Orchid Plus Gold / Star Alliance Gold
  •    Drop off at Entrance No.2, PTC 4th floor
  •    Dedicated Sit Down Check-in at Row B10 - B15
  •    Other premium services for ROP Gold and Star Alliance Gold card holders
  •    3 Royal Silk Lounges (Concourse C, E)
  •    Royal Orchid Lounge (Concourse E - West)
  
  Group Passengers
  •    Drop off at Entrance No.2, PTC 4th floor
  •    Dedicated Check-in at Row D8 - D10
  •    Baggage Drop Off at Row D11 - D12
  
  Premium Economy / Economy
  •    Drop off at Entrance No.4/5, PTC 4th floor
  •    Check-in counters for Premium Economy / Economy Class passengers located at Row H1 - H18 and J3 - J16
  
  Other Dedicated Counters
  •    B16 : Thai Official Passport
  •    C2 - C9 : All Flights to Korea and Japan (20:00 pm. - 01:30 am.)
  •    H19 : Excessive Baggage Counter
  •    J1 : Baggage Drop For Internet / Mobile Check-in
  •    J2 : Infant / Disable Check-in Counter
  •    J17 : No Checked Bag Counter
  •    J18 : Stand-by Counter

• Domestic Flights
  
  Royal Silk Class
  •    Drop of at Entrance No. 2, PTC 4th floor
  •    Dedicated Sit Down Check-in Service is provided at Row B1 - B3
  •    Other premium service :
  •    Royal Silk Lounge (Concourse A, 2nd Floor)
  
  Royal Orchid Plus Gold / Star Alliance Gold
  •    Drop off at Entrance No.2, PTC 4th floor
  •    Dedicated Sit Down Check-in at Row B5
  
  Economy
  •    Drop off at Entrance No.2, PTC 4th floor
  •    Common Check-in at Row B6 - B9 and C2 - C10
  •    Other Dedicated Counters;
  •    B4 : MP / Senator
  •    C1 : Infant / Disable
  •    C11 - C12 : Stand-by Domestic
  •    C15 : Domestic Baggage Drop For Kiosk / Internet / Mobile Check-in

• Self Service Check-in
  
  Kiosk Check-in
  •    To facilitate passengers with self-service, The "Self Service Kiosk" are installed at 7 domestic airports in Thailand, which are Bangkok (Suvarnabhumi), Chiang Mai, Chiang Rai, Phuket, KhonKaen, Hat Yai and Krabi.
  
  Internet Check-in
  •    Passengers can enjoy the convenience and ease of Internet Check-in which can be made from 1 to 24 hours prior to scheduled flight departure at all THAI/THAI Smile check-in online stations.
       Baggage drop-off counter for kiosk and Internet Check-in located at counter C15 (Domestic) and counter J1 (International)
  
  Mobile Check-in
  Check-in condition
  •    Available at all THAI check-in online stations
  •    Confirmed reservation code
  •    Can be made from 1 to 24 hours prior to schedules flight departure
  •    Maximum of 4 passengers
  •    Electronic ticket holder
  •    Able to view seat plan and change seat
  Remarks: This service is not available for passengers who request special seating or airport special assistance.
  
  Mobile Boarding Passhas been implemented to enable passengers to receive boarding pass through MMS or passenger's e-mail address.
  •    Passenger with No Checked Luggage
  •    Show Mobile 2D Barcode Boarding Pass at Security Checkpoint
  •    Show to the receptionist at the Royal Silk Lounge - Domestic
  •    Show at the boarding gate together with an identification card or passport
  •    Show to cabin crew prior to entering the aircraft
  •    Passenger with Checked Luggage
  •    Drop your luggage at counter C15
  •    Show Mobile 2D Barcode Boarding Pass at Security Checkpoint
  •    Show to the receptionist at the Royal Silk Lounge - Domestic
  •    Show at the boarding gate together with an identification card or passport
  •    Show to cabin crew prior to entering the aircraft

THAI’s Lost & Found

• Information : 02 134 5466-69, 02 134 5462-3

• International : 02 134 5453-6 (24 hours)

• Domestic : 02 134-5473-4 (06.00 – 23.00)

Royal Orchid Lounge