Air Award Ticketing Conditions

•    Award travel, both international and domestic, must be completed within 1 year of the ticket issue date.
•    If an Award is booked with a THAI office is not issued within the allotted ticketing time limit, bookings are automatically cancelled. Miles, less any expired miles, will then be re-credited to the relevant account.
•    Prior to ticket issue: flight dates, routing (provided Award travel remains in the same zone), the ticket holder name, member or Nominee, can be changed.

•    All other changes require mileage to be re-credited and a new Award requested. Allow 3 working days for mileage to be re-credited.

•    Once an award ticket is cancelled, miles may be re-credited within its validity subject to conditions, less any expired miles. Award tickets redeemed by miles have no monetary value. They cannot be exchanged to cash or credit back against your credit card account under any circumstance.

•    After ticketing, travel dates or flight numbers can be changed with fee.
•    After ticketing no other changes are permitted, but mileage can be re-credited, less expired miles (if any), subject to a service fee, and a new Award requested. Totally unused and valid Award tickets can be re-credited, subject to a fee. Details of service fees, click here.
•    For an Award re-credit, any expired miles contained in the Award will not be re-credited.
•    Once travel has commenced no routing changes or mileage re-credits are permitted.
•    Award tickets must be issued to members, or to others who present written authorization for ticket pick-up.

Air Award Travel Conditions

•    THAI only may issue Air Award tickets.
•    No stopovers or connecting flights are permitted for Award travel within Thailand.
•    One open jaw at origin is permitted within the same country and same zone or one open jaw at point of turnaround is permitted within the same zone and direction.
•    Backtracking is permitted on international Award travel. Stopovers when backtracking are permitted only on intercontinental travel, for example Kuala Lumpur-Bangkok-Sydney. One stopover is permitted in each direction, subject to a fee.
•    An onward connecting flight within 24 hours is not considered a stopover. Details of service fees, click here.
•    All taxes and surcharges associated with Award travel are the responsibility of the member or ticket holder and may be collected at ticket issue or during the Award journey.

THAI and Star Alliance Air Awards Travel Conditions

• Beyond Bangkok: Thai and Star Alliance Awards are applicable for Award travel with THAI, THAI Smile and Star Alliance airlines.
• Award travel must be on the most direct route possible with a maximum of 4 sectors per Award itinerary
• One enroute stopover in each direction is permitted per Award journey. One open jaw at point of turnaround or origin is also permitted per Award journey.
• One enroute stopover in each direction is permitted per Award journey. One open jaw at point of turnaround or origin is also permitted per Award journey.

• No stopover is permitted in the country of origin. No stopover is permitted on pure domestic travel.
• Backtracking is only permitted as required by the Star Alliance network. Stopovers are not permitted when backtracking.
• Mixing classes of service for Award travel is permitted, however the mileage for the highest class of service in each direction will be applied.
• All taxes and surchages associated with Award travel are the responsibility of the member or ticket holder, and may be collected at the Award ticket issue location, or during the Award journey.
• Change of carrier is not permitted after ticket issuance.
• After ticketing, a fee is applied for reservation changes. Details of service fees, click here.
• Star Alliance Award ticket validity and conditions are subject to Royal Orchid Plus Award rules
• For Star Alliance Awards issued by a THAI office the following ticketing conditions apply. For departures 4 days (96 hours) or more after a booking is confirmed, ticket issue must be completed within 72 hours after booking confirmation. For departures less than 4 days (96 hours) after a booking is confirmed, ticketing is immediate. Failure to meet ticketing timelines, will result in booking cancellation with miles, less any expired miles, re-credited to the relevant account.
• Terms and Conditions may change without prior notice.

Star Alliance Round the World Travel Conditions

• Round The World Award travel is valid on all Star Alliance operated flights.
• Award travel must be on a continuous westbound/eastbound direction and return to the country where travel originated.
• Award travel is valid for a minimum of 10 days and maximum of 1 year from the date travel commences.
• Maximum 10 stopovers and minimum 3 stopovers allowed per round-trip journey.
• One single open jaw is permitted in addition to allowable stopovers.
• One stopover only is permitted in any one city.
• Two stopovers only are permitted in any one country.
• No stopovers in country of origin.
  
• Change of carrier is not permitted after ticket issuance.
• Backtracking is only permitted as required by the Star Alliance network.
• Side trips require an additional Award, or a separate paid ticket.
• Connections must be on the first available flight within 24 hours when required by routing and are not considered stopovers.
• No mileage re-credit in part or whole permitted after travel commences.
• All taxes associated with Award travel are the responsibility of the member, and may be collected at the Award ticket issue location, or during the Award journey.
• Royal Orchid Plus Award eligibility and other conditions, excluding the conditions stated above, apply to Star Alliance Round the World Award travel.
  

• Participating hotels may opt-out of the Hotel Award program without prior notice. THAI accepts no responsibility if a hotel no longer participates in the Hotel Award program.
• Expired hotel e-vouchers are invalid to use.
• Mileage recredit is not acceptable under any circumstance.

Conditions for redeeming awards at THAI Shop
1. Redemption must be requested by the account owner only. Members must present evidence to redeem rewards with identification card or passport.

2. In the event that the member is unable to redeem the prize in person. Members can authorize others to act on their behalf. The following documents are required.
- Copy of the member's identification card or passport, must be certified true copy by member.   
- Copy of the authorized representative's identification card or passport, must be certified true copy by authorized person.                                                                                                                  
- Letter of Authorization with signature of member.

3.  In the event that the member under 15 years of age is unable to present in person, the following documents are required.
3.1  Authorize Parent or Guardian.
- Copy of Census Registration / Birth Certificate or document issued by the government confirming proof of the relationship, must be certified true copy by the parent or the legal guardian.
- Copy of parent or a legal guardian's identification card or passport, along with the original.

3.2  In case the parent or the legal guardian gives permission to a representative to act on their behalf.
- A minor cannot give permission without the parent or guardian's consent, therefore signature of the minor's parent or guardian is required on documents instead.                                                            
- Copy of Census Registration / Birth Certificate or document issued by the government confirming proof of the relationship, must be certified true copy by the parent or the legal guardian.
- Copy of the parent or legal guardian's identification card or passport. 
- Copy of the authorized representative's identification card or passport, along with the original.  
- Letter of Authorization with signature of the parent or the legal guardian.

Remark:
- Mileage re-credit is not permitted and cannot be exchanged for cash, other awards or any other form of payment.
- No delivery service.
- Thai Airways reserve the right to change or cancel awards without prior notice.