AIRPORT INFORMATION

contact Information

THAI Airport Office

• Unit 04, 3/F, HKIA Commercial Building No.1 Sky Plaza Road

  Hong Kong International Airport

  Hong Kong

• TG office : (852) 2769-7421 

• Flight enquiry – interactive voice response system Tel: 2186 4468 (Open hour: 0900-1730)

THAI'S LOST & FOUND

• Menzies CNAC Aviation Services Ltd

  Baggage Services

  Unit 209, 2/F, HKIA Commercial Building, 1 Sky Plaza Road, Hong Kong International Airport

  (GHA lost and found office)

• External : (852) 2186 4452

• hkg_baggage.services@menziesaviation.com

Check-in Counter

• Terminal 1, Aisle H

• Self Service Check-in
  
  Kiosk Check-in
  •    To facilitate passengers with self-service, The "Self Service Kiosk" are installed at Aisle H, Terminal 1, HKIA.

• Opening Time:  

  2.5 hours prior to STD (TG603)

  3 hours prior to STD (TG601 / TG607 / TG639)

• Closing time : 40mins prior to STD

THAI Reservation & Ticket Office:

• THAI Reservation (Town Office):

• (852) 2179 7777

• reservations@thaiairways.com.hk

• THAI Ticketing (Town Office):

• (852) 2179 7700

• reservations@thaiairways.com.hk

THAI Sales Office:

• (852) 2179 7700 (Ext. 3)

Upstream Check-in Service in Mainland China & Macao

• SkyPier Terminal at Hong Kong International Airport (HKIA) provides speedy ferry services for transfer passengers.

   

  With effective from 15th January 2024, the Upstream Check-in Service (UCI) will be resumed at China Mainland ferry pier for the following 5 UCI ports:

  1. Shenzhen Shekou (ZYK)

  2. Dongguan Humen (ZTI)

  3. Zhongshan (ZGN)

  4. Shenzhen Fuyong (FYG)

  5. Guangzhou Pazhou (PFT)

  6. Macao (Maritime Ferry Terminal) (XZM)

   

   

  Passengers utilizing this service will have the convenience for checking-in at the ferry piers provided passengers arrive at HKIA SkyPier Terminal at least 80 minutes prior to the departure times of TG601/TG639 and TG607.

   

  By allowing passengers to seamlessly transit from the ferry to their flight, baggage can be checked with boarding pass issued and customs and immigration procedures will be done at the same time.

   

  Please note that SkyPier Terminal is for transfer passengers only.  It is NOT applicable to passengers originating from Hong Kong.

   

  For details, please visit Hong Kong International Airport website below:

  https://www.hongkongairport.com/en/transport/mainland-connection/ferry-transfer.page#3  

Plaza Premium Lounge

Effective from 13th January 2023, we resume exclusive lounge service for business class passengers and ROP members in Hong Kong International airport.

• Plaza Premium Lounge (East Hall):

  • International Departures, Terminal 1 (near Gate 1)
  • Operating Hours 07:00-19:00

   

  Plaza Premium Lounge (Rest, Lounge, Shower):
  • International Departures, Terminal 1 (near Gate 35)
  • Operating Hours 23:00-08:00 +1 Daily

   

  Plaza Premium Lounge (West Hall):
  • International Departures, Terminal 1 (near Gate 60)
  • Operating Hours 15:00-01:00 +1 Daily

Basic Facts

• Clothing: Loose clothing is suitable for most of the year. Warm clothes are required in the winter months.
  
  Visas and health regulations:
  • Visas are granted on arrival.
  • No vaccinations required but African and some South American visitors need yellow fever certificates.
  
  Language: Cantonese but many people are fluent in English.
  
  Voltage: 220 volts, 50 Hz (cycles)
  
  Credit Cards: Most major credit cards are accepted in shops and restaurants