This is a cache of https://www.thaiairways.com/zh_CN/plan/travel_information/special_request_assistance.page?section=3. It is a snapshot of the page at 2024-10-04T07:11:04.428+0700.
Travel | Information | Thai Airways
NOTICE
Close Notice Button
Button off content
  • Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu

    旅行资讯

    特殊要求/协助

    READ MORE特殊机上餐食READ MORE餐食预订READ MORE轮椅服务READ MORE优选座位READ MORE候补升舱READ MORE在线预购行李额度

    特殊机上餐食

    注意  头等舱乘客可在特定航班上预订精选美食，请最少于航班出发前24小时进行预订。

    代码 描述
    AVML 印度教素餐/印度素食餐
    BBML 婴儿餐，适合6个月以上婴儿。
    BLML 软质食物，推荐有胃或者肠道问题的乘客选择。
    CHML 儿童餐，适合2岁及以上儿童。
    DBML 糖尿病餐，适合无论是否需要依赖胰岛素的糖尿病人。
    FPML 水果拼盘餐，用新鲜水果或干果制成的水果拼盘。
    GFML 无麸质餐，无任何的小麦、黑麦、大麦和燕麦（包括可能含有此类原料的食物）。
    HNML 印度教非素食餐，不含牛肉、牛肉或猪肉，但可含羊肉、家禽、其它肉类、鱼类及奶类制品。
    KSML 犹太教餐，根据犹太人的饮食律法而制作。
    LCML 低卡路里餐
    LFML 低脂肪/低胆固醇餐
    LSML 低盐餐，不含高盐分的食材，并且制作过程中也不加盐。
    MOML 穆斯林餐，不含猪肉、培根、火腿和酒精。
    符合清真食品的制作要求。伊斯兰教餐通常在飞往巴基斯坦的泰航航班上提供，因为无需在此航线上申请这类膳食。
    NLML 低乳糖餐，不使用含有牛奶、奶粉、干奶酪、奶酪、奶油、黄油、乳糖和人造奶油的食品。
    SFML 海鲜餐。
    RVML 生素食餐，通常是新鲜蔬菜和水果。
    VGML 严格欧洲素食餐，不含任何类型的动物制品。
    VJML 素食耆那餐/严格印度素食餐，按照耆那教习俗准备。泰航在2009年6月1日或以后的航班上提供。
    VLML 用奶制品制作的非严格素食餐
    （鸡蛋，奶酪，水果，蔬菜，谷物和坚果）。
    VOML 中式素食餐。

     

    餐食预订

    头等舱及商务舱的乘客可以从我们的精选美食菜单中预选心仪餐点，包括经过认证的清真或素食菜肴或其他特殊饮食需求。

     

    菜肴名称 描述参考图片
    LOBSTER THERMIDOR LOBSTER THERMIDOR WITH DUCHESS POTATO DISH OF LOBSTER MEAT COOKED IN BERCY SAUCE MIXED WITH MUSTARD AND MORNAY SAUCE SPRINKLED WITH CHEESE ARRANGED IN LOBSTER SHELL AND GLAZED, SERVED WITH DUCHESS POTATO.
    GRILLED FILLET OF BEEF ROSSINI GRILLED FILLET OF BEEF ROSSINI GRILLED FILLET STEAK TOPPED WITH GOOSE LIVER ( FOIE GRAS ), BAKED POTATOES, MIXED VEGETABLES.
    SCALLOP PROVENCALE THE IDEAL OF  PAN-FRIED SCALLOP IN OLIVE OIL SERVED WITH PROVENCALE SAUCE MADE FROM TOMATO CONCASSE, GARLIC, OLIVE OIL, HERBS AND SEASONING, ACCOMPANIED WITH PARISIENNE POTATOES AND GLAZED VEGETABLES.
    GRILLED NEWZEALAND BEEF TENDERLOIN OVEN ROASTED RACK OF LAMB TOPPED WITH CARAMELIZED ORANGE SERVED WITH A SPICY MARINADE SAUCE AND ROASTED GARLIC, BLUE CHEESE POTATO.
    OVEN ROASTED RACK OF LAMB GRILLED NEWZEALAND BEEF TENDERLOIN, RED PRAWN MUSCAT WINE REDUCTION AND GRATIN DAUPHINOIS.
    Grilled Norwegian salmon GRILLED NORWEGIAN SALMON WITH BABY LEEKS TOPPED WITH MUSCAT WINE SAUCE.
    GLASS NOODLES PAD THAI GLASS NOODLES PAD THAI WRAPPED IN OMELET SERVED WITH LOBSTER TAIL: THIS IS A THAI DISH MADE FROM BEANTHREAD STIR-FRIED WITH TOFU, GROUND PEANUT, SUGAR, TAMARIND JUICE, WRAPPED IN EGG OMELETTE AND SERVED WITH LOBSTER TAIL, FRESH BEANSPROUTS, CHINESE CHIVES.
    PRAWN PA-NANG CURRY WITH STEAMED THAI HOM-MALI RICE PRAWN COOKED IN RED CURRY PASTE AND COCONUT MILK SERVED WITH STEAMED RICE AND STIR-FRIED YOUNG CHINESE BROCCOLI WITH GARLIC.
    CHICKEN KIEW-WAN WITH STEAMED THAI HOM-MALI RICE CHICKEN, EGGPLANT, SWEET BASIL LEAVE COOKED IN COCONUT MILK SERVED WITH STEAMED RICE AND VEGETABLES.

    BLACK COD WITH GINGER AND SPRING ONION A HEALTHY DISH OF STEAMED BLACK COD WITH GINGER AND SPRING ONION SERVED WITH SUPERIOR SOYA SAUCE CHINESE STYLE, STEAMED BROWN RICE, SAUTEED FRESH VEGETABLES WITH XO SAUCE
    CHINESE ROAST DUCK WITH YELLOW NOODLES THIS IS A CHINESE DISH OF ROASTED  DUCK CHINESE STYLE SERVED WITH YELLOW  NOODLES AND CHINESE CHOY-SUM.
    TG-EXCLUSIVE THAI MENU SET 1 EXCLUSIVE THAI MENU SET INCLUDING
        - STEAMED THAI HOM MALI RICE
        - GRILLED BEEF FILLET SPICY SALAD THAI STYLE
        - MINCED PORK WITH VERMICELLI WRAPPED WITH CHINESE CABBAGE IN CLEAR SOUP
        - ROASTED DUCK WITH GRAPE IN RED CURRY
        - THAI STYLE OMELET
        - STIR-FRIED SPINACH WITH GARLIC AND CHILI
        - THAI DESSERT : BANANA IN COCONUT MILK
    TG-EXCLUSIVE THAI MENU SET 2  EXCLUSIVE THAI MENU SET INCLUDING
        - STEAMED THAI HOM MALI RICE
        - VEGETARIAN PAPAYA SALAD
        - MIXED VEGETABLES IN SWEET & SOUR SOUP "KANG SOM"
        - STIR-FRIED MUSHROOM WITH GARLIC, CHILI AND BASIL
        - GRILLED EGGPLANT WITH BOILED EGG SPICY SALAD THAI STYLE
        - THAI DESSERT : ASSORTED LOOK CHUB
    TG-EXCLUSIVE THAI MENU SET 3 EXCLUSIVE THAI MENU SET INCLUDING
        - STEAMED THAI HOM MALI RICE
        - TIGER PRAWN SPICY SALAD THAI STYLE
        - DRY FISH IN SPICY SOUP THAI STYLE (TOM-KHLOHNG)
        - BEEF MASSAMAN
        - STIR-FRIED BITTER GOURD WITH EGG
        - DEEP FRIED KAO-SARN FISH
    TG-EXCLUSIVE THAI MENU SET 4 EXCLUSIVE THAI MENU SET INCLUDING
        - STEAMED THAI HOM MALI RICE
        - TIGER PRAWN SPICY SALAD THAI STYLE
        - DRY FISH IN SPICY SOUP THAI STYLE (TOM-KHLOHNG)
        - CHICKEN MASSAMAN
        - STIR-FRIED BITTER GOURD WITH EGG
        - DEEP FRIED KAO-SARN FISH
        - THAI DESSERT : COCONUT MILK ICE CREAM AND PEANUT
    TG-EXCLUSIVE THAI MENU SET 5 EXCLUSIVE THAI MENU SET INCLUDING
        - STEAMED THAI HOM MALI RICE
        - DEEP FRIED MARINATED CHICKEN WITH LEMON GRASS
        - PRAWN AND YOUNG COCONUT IN TOM YUM SOUP
        - STIR-FRIED MINCED PORK WITH GARLIC, CHILI AND BASIL
        - OMELET THAI STYLE
        - DEEP-FRIED MARINATED CHILEAN SEABASS WITH FISH SAUCE
        - THAI DESSERT : BLACK & WHITE GLUTINOUS RICE WITH LONGAN
    TG-EXCLUSIVE THAI MENU SET 6 EXCLUSIVE THAI MENU SET INCLUDING
        - STEAMED THAI HOM MALI RICE
        - DEEP FRIED MARINATED CHICKEN WITH LEMON GRASS
        - PRAWN AND YOUNG COCONUT IN TOM YUM SOUP
        - STIR-FRIED MINCED CHICKEN WITH GARLIC, CHILI AND BASIL
        - OMELET THAI STYLE
        - DEEP-FRIED MARINATED CHILEAN SEABASS WITH FISH SAUCE
        - THAI DESSERT : BLACK & WHITE GLUTINOUS RICE WITH LONGAN
    TG-EXCLUSIVE THAI MENU SET 7 EXCLUSIVE THAI MENU SET INCLUDING
        - STEAMED THAI HOM MALI RICE
        - DEEP FRIED MARINATED CHICKEN WITH LEMON GRASS
        - PRAWN AND YOUNG COCONUT IN TOM YUM SOUP
        - STIR-FRIED MINCED BEEF WITH GARLIC, CHILI AND BASIL
        - OMELET THAI STYLE
        - DEEP-FRIED MARINATED CHILEAN SEABASS WITH FISH SAUCE
        - THAI DESSERT : BLACK & WHITE GLUTINOUS RICE WITH LONGAN

     

     

    轮椅服务

    轮椅服务

     

    如果需要使用轮椅，乘客必须在预订时或至少在出发前48小时提出申请。

    泰航提供免费轮椅服务。但请注意，乘客在飞行途中必须能够自理。我们的机舱乘务员也将在飞机上为您提供轮椅协助，并负责推送您前往洗手间。

    泰航在机舱内提供轮椅，以便机舱乘务员能够在需要时协助乘客前往洗手间，但是，机舱乘务员无法在洗手间内提供协助。
     
    如您无法在飞行途中自理，建议您与个人护理员一同出行。

    在您出发时，泰航的工作人员将协助您从值机柜台抵达飞机舱门或座位上；抵达后，工作人员将协助您提取行李，并送至机场到达区域。
     
    如乘客使用自己的轮椅，必须在预订时告知个人轮椅的尺寸和重量，以便我们做出必要的安排，让您的轮椅能够放入飞机货舱；抵达后，我们将在行李提取区将轮椅归还。由于某些机场的重量和空间限制，如您的轮椅重量超过32公斤（71磅），则需要泰国航空公司的特别授权。

    优选座位

    预定优选座位

     

    经济舱的优选座位位于机舱前排以及紧急出口。这些座位能够提供额外的腿部空间，让您在飞行时更加舒适。出票后，乘客可以在出发前付费选择优选座位，价格取决于飞行距离及飞行时间。

    商务舱乘客还可以选择在两舱配置运行的航班上支付费用选择头等舱座位。 适用于使用波音747飞机服务的一些区域航线，这些飞机有配置头等舱，但并不作为头等舱出售，航线包括曼谷至德里，登巴萨（巴厘岛）和孟买。

    为了获得更加舒适的体验，请在航班出发前至少48小时，点击这里在线购买您的优选座位，或通过泰航联络中心 (+66) 02-356-1111 或联系 本地票务办公室。
    此外，优选座位也可以在机场值机柜台和机上购买（仅限曼谷出发的航班）。

    经济舱乘客优选座位价格*

    从/至
    		曼谷
    		至 区域1
    		至 区域2
    		至 区域3
    		至 区域4
    		至 区域5
    从 曼谷
    		-
    		USD 15
    THB 480
    		USD 30
    THB 960
    		USD 50
    THB 1,600
    		USD 70
    THB 2,235
    		USD 100
    THB 3,195
    从 区域1
    		USD 15 USD 30
    THB 960
    		USD 45
    THB 1,440    		 USD 65
    THB 2,075
    		USD 85
    THB 2,715
    		USD 115
    THB 3,670
    从 区域2 USD 30
    		&USD 45
    		USD 60
    		USD 80
    		USD 100
    		USD130
    从 区域3 USD 50 USD 65
    		;USD 80
    		USD 100
    		USD 120
    		USD 150
    从 区域4 USD 70 USD 85
    		USD 100
    		USD 120
    		USD 140
    		USD 170
    从 区域5
    		USD 100 USD 115
    		USD 130
    		USD 150
    		USD 170
    		USD 200

     

    希望坐在头等舱区域的商务舱乘客优选座位价格*（仅限特定航班）

    在...及...之间
    		至 区域1
    		至 区域2
    		至 区域3
    		至 区域4
    		至 区域5
    曼谷
    		 USD 40
    THB 1,280
    		USD 75
    THB 2,395
    		 USD 150
    THB 4,790
    		USD 200
    THB 6,385
    		 USD 280
    THB 8,935

     

    区域定义:

    区域1 孟加拉国，柬埔寨，中国大陆（昆明），老挝，马来西亚，缅甸，新加坡，泰国（清迈，普吉），
    越南，台北及首尔之间，卡拉奇及马斯喀特之间
    区域2 中国大陆（北京，上海，成都，广州，厦门），中国香港，印度，印度尼西亚，
    尼泊尔，菲律宾，斯里兰卡，中国台湾，普吉与北京之间
    区域3 澳大利亚（珀斯），日本，韩国，阿曼，巴基斯坦，阿联酋
    区域4 澳大利亚（悉尼，布里斯班，墨尔本），俄罗斯（莫斯科）
    区域5 澳大利亚，比利时，丹麦，法国，德国，意大利，新西兰，挪威，瑞典，英国，斯德哥尔摩与普吉之间，哥本哈根与普吉之间，法兰克福与普吉之间

    *费用以美元计算，并在购买时转换为当地货币

    **优选座位不适用于泰国国内段

     

    • 一般信息

      2019年7月27日及之后的航班可以购买优选座位。

      根据不同的客舱级别以及乘客往返的区域，将会收取不同的费用。

      例如，V舱及W舱的乘客，只能在同个客舱区域内获得优选座位。

      请注意，优选座位的分配，只能通过购买获得: 通过我们的曼谷预订办公室，仅限泰航运营航班，在航班出发前不少于48小时 - 紧急出口座位除外，只能在机场值机柜台或飞机上有可用座位时购买。
      • 如少于出发前48小时，仅能在机场为泰航运营的TG（3位数）和连接TG（3位数）的航班购买。

      收费适用于在收费表中显示的两个给定点之间沿一个方向计算。收费标准按出发地至目的地确定，没有任何中途停留，并根据机票舱位有所不同。如乘客在中途停留，则将在中途停留后的出发地重新计算费用（如果适用）。

      如果乘客的旅程涉及多个航空公司，请注意，收费标准仅适用于由泰航运营的泰航航班。在代码共享航班的情况下，作为实际承运人的运营方可能有或可能没有提供类似服务。请联系我们的预订团队获取更多信息。
    • 紧急出口座位的规则和规定
      紧急出口座位位与紧急出口门的旁边或后面，在意外发生的疏散事件中，乘客应协助打开紧急出口，并愿意与机组人员合作。

      为了符合国际安全法规和要求，以下乘客将没有资格获得预先分配紧急出口座位:

      • 18岁以下的乘客
      • 与婴儿一起旅行的乘客
      • 怀孕期间的乘客
      • 行动不便的乘客（包括使用轮椅或其他辅助设备的乘客）
      • 旅行时尚未完全康复的乘客，或身体虚弱，或受伤的乘客
      • 无成人人陪伴儿童（UM）
      • 佛教僧侣/沙弥
      • 与护送犬/服务犬一起旅行的乘客
      • 被驱逐的乘客
      • 需要延长安全带的乘客
      • 座位上有行李的乘客 (CBBG)
      在机场。泰航员工和/或其代表将检查乘客是否符合上述条件。
      根据上述条件，如果发现乘客没有资格坐在紧急出口座位上，即使已经完成付款，乘客也无法获得退款。
    • 退款
      购买优选座位不可退款，且不可互换，除非乘客因为泰国航空公司原因无法取得购买的优选座位，这种情况下，费用将全额退还。如优选座位可用，已签发的优选座位购买文件可保留并在其他航班上使用。
    • 其他销售条件
      • 价格以美元显示，并将在购买之日以银行的卖出汇率转换为当地货币。
      • 以上价格另行收费，不影响旅客的行李限额，可能因客舱、行程和购买日期而异。
      • 与特殊乘客类型相关的任何折扣价格，如儿童/婴儿，导游和代理折扣，不适用于购买优选座位。
      • 里程根据原始的付费票价赚取，与优选座位的销售无关。
      • 根据政府命令或规定，某些乘客可能适用于与上述条款不同的机票条款和条件，这将在乘客的电子机票上注明。
      • 在以两舱服务（商务舱及及经济舱）运营的泰航航班/航段中，订票舱位为C/D/J舱的乘客，仅能在头等舱区域中选择他们的优选座位。
    • 婴儿提篮服务:
      随着这项新服务的引入，经济舱中带有婴儿提篮设施的座位，现在被列为优选座位。婴儿提篮设施仅能在值机时提出申请，并将被作为优选座位收费。

    如需进一步查询，请参阅 常见问题

     

    候补升舱

    TG Stand-by Upgrading Facility

    I.General Rules

    - TG Stand-by Upgrading is the facility applicable in the “From…..To…..” basis at passenger contentment and satisfaction. There are two tables of the upgrading surcharges/fees shown in different currencies, varied by boarding point:


    a.TG Stand-by Upgrading for sector(s) from Thailand where currency shown in THB (Thai Baht),

    b.TG Stand-by Upgrading for other sectors except Thailand where currency show in different local Currency.

     

    • The stand-by upgrading can be requested after the original ticket has been issued.
    • The stand-by upgrading shall only be applied from Economy class to Business Class and Business Class to First Class.

      • Note: The upgrading surcharge table shall be applicable at Check-in Counter of the boarding point on the Departure Date.

    • The stand-by upgrading charge facility is applicable to all TG document issued by using TG carrier Fares (both normal and/or special fares) provided that passenger is travelling on Thai operated Flight (TG 3 - digits flight number).

      • Note: Industry Discount, Agent Discount, ZED Fares, ROP Award Redemption and Barter tickets are not permitted.

    • The upgrading process shall be done at the boarding airport of the applicable sector upon check-in, subjected to seat available at the time of departure.
    • The upgrading facility is applicable to all journey types: One Way, Round Trip, Circle Trip, and Open Jaw.
    • The applicable charge table is permitted for one-way basis.
    • The surcharge level are quoted in accordance with an applicable local currency and based on the actual amount. Any other discount such as Child/Infant, Tour Conductor and Agent Discounts are not permitted.
    • Any additional taxes or surcharges incurred with the upgrading are on passenger expenses.
    • Mileage is earned on the original paid fares.
    • Refund is not applicable to the upgrading surcharges.

    II. Privileges for stand-by upgrade

    • Baggage Allowance – permitted in accordance with the new class of service provided that the upgrading process is done at check-in counter.
    • Lounge Access – permitted in accordance with the new class of service provided that the upgrading process is done at check-in counter.
    • Meal Service – in accordance with the new class of service if the upgrading process is completed 2 hours prior to flight departure.

    III.Stand-by upgrading surcharge/fee

    在线预购行李额度

    Purchase Online Excess Baggage

    No need to worry about your excess baggage when flying THAI. Discover our online exclusive deal and pre-purchase extra baggage allowance with bulk rate every 5 kilograms up to 50 kilograms per person, per flight at least 24 hours before your flight departure

     

    Online Excess Baggage Rate

    Excess Baggage Charge rate per 1 kilogram for a check portion of travel within TC3,  Between TC2 and TC3 in Weight Concept on a zone basis listed below. 

    Between/ and Purchase Currency To Bangkok To Domestic TH To Zone 1 To Zone 2 To Zone 3 To Zone 4 To Zone 5
    Bangkok online USD -
    		- 8
    		 10 26
    		29 46
    Domestic TH
    		 online USD -
    		- 9 11 27 30 47
    From Zone 1 online USD 8
    		 9 9 11 30 34 53
    From Zone 2 online USD 10
    		  11 11  30 34 41 53
    From Zone 3 online USD 26
    		  27 30 34 41 45 53
    From Zone 4 online USD 29
    		  30 34  41 45 56 56
    From Zone 5 online USD 46
    		  47 53  53 53 
    		 56 
    		 56 
    Notice: Minimum purchase is 5KGs


     DOMESTIC TH
    		Chiang Mai(CNX) , Phuket(HKT), Krabi( KBV)
     Zone 1
    		Bangladesh, Cambodia, China(KMG), Laos, Malaysia, Myanmar, Singapore, Vietnam, Between Hong Kong(HKG) and Taipei(TPE), Between Taipei(TPE) and Seoul(ICN), Between KHI and MCT
     Zone 2
    		China(BJS, SHA, CTU, CAN, XMN), Hong Kong, India, Indonesia, Nepal, Philippines, Sri Lanka, Taiwan
     Zone 3
    		Australia(PER), Bahrain, Japan, Korea, Oman, Pakistan, United Arab Emirates
     Zone 4
    		Australia(BNE, MEL,SYD), Russia(MOW)
     Zone 5
    		Belgium, Denmark, France, Germany, Italy, New Zealand, Norway, Sweden, Switzerland, United Kingdom, Austria

    Excess Baggage Charge rate, applicable to a checked portion of travel on purely THAI Domestic sectors, are in Weight Concept on a fixed rate listed below.

    Between/and Currency Charge Fee
    Bangkok - Chiang Mai THB 50
    Bangkok – Phuket THB 60
    Bangkok – Krabi THB 60
    Notice: Minimum purchase is 5KGs

    Terms and Conditions for Online Excess Baggage

    • 1. Online purchasing Excess Baggage on https://www.thaiairways.com is non-refundable, valid on 1 year after purchased
    • 2. Non-endorsable, Non-transferable and Non-reroutable
    • 3. Online purchasing Excess Baggage is only valid for TG-operated flights.
    • 4. Online purchasing Excess Baggage is not applicable for Group booking, Waitlisted passenger, Infant and Mileage Upgrade passenger.
    • 5. Online purchasing Excess Baggage rate is applied for all passenger type. 
    • 6. Online purchasing Excess Baggage is applicable only in increments of 5 kgs to maximum 50 kgs and it must be made at least 24 hours prior to flight departure.
    • 7. One time online purchase Excess Baggage is allowed only per person and per sector in each booking. Any Excess Baggage over online purchased amount must be charged with the offline rate upon presentation of baggage at departure airport.
    • 8. Passenger will receive Electronic Miscellaneous Document (EMD) for presentation at the airport check-in counter after completing the purchase process 
    • 9. Online purchasing Excess Baggage has same liability as normal Excess baggage
    • 10. Thai Airways International Public Company reserves the right to change the rates, terms and conditions of the online purchasing Excess Baggage product at any time without prior notice.
      11. Excess baggage pre-purchase also available at THAI ticket office(city) and call center (02356-1111) with allowance up to 100 kgs/person/flight at least 12 hours before flight departure.

    Star
    Immigration