FLIGHT DISRUPTION CERTIFICATE

Request a flight disruption certificate

Thai Airways regrets any inconvenience caused due to a flight delay/cancellation/diversion as a result of weather conditions/technical problems/any other operationial reasons. If you require a document for insurance purpose, please fill in your details below.

Please note that:

The certificate can be issued for THAI operating flights only, for code-share flights, please contact the operating carrier for assistance.
The flight arrived more than 15 minutes after the scheduled arrival time.
The request shall be made between 3 days and 6 after the scheduled date of travel.
The request is accepted only for Thai Airways' passengers and their authorised representatives, in accordance with data privacy compliance.
Acceptance will only be granted after receiving all required documents.

Request a certificate for myself
Request a certificate for someone else

* All mandatory fields are required.

Passenger Information

Title/Salutation

Family Name Given Name

Frequent Flyer Programme (optional)

Email Address

Contact Information

Country/Region/Territory of Residence

Certificate type

Flight details

Original Flight

Actual Flight Taken

General Consent

All personal data provided in this form will only be used for the purposes of processing your request to issue a flight disruption certificate and verify your identity. To exercise passenger data rights under GDPR, requests to access shall be submitted to THAI Airways Data Protection Officer.

I agree to the above-mentioned Passenger Privacy Policy

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